Confidence on every trip
See your driver, vehicle, pickup point, and live journey details in one place.
For riders
Your city, within reach.
Request a ride, review the important details, and move through your day with confidence. Creuse keeps every journey straightforward from pickup to destination.
Photo by Ken Mwaura on Pexels
Clear pricing before you request
Review the available fare estimate before you confirm, with pricing designed for everyday movement.
Support when you need it
Open the relevant trip to find ride information and the support options available for your journey.
The city in your pocket
From “I need a ride” to “I’m here.”
Set your pickup, choose your destination, review the trip, and follow your journey from the same app.
Set the trip
Enter your pickup and destination, then check the available details before requesting.
Meet the right driver
Use the driver and vehicle information in the app to identify your ride at pickup.
Keep the journey visible
Follow the trip in real time and return to its details afterward whenever you need them.
Better for both sides of the trip
A simple model designed around value.
Creuse runs on flexible driver subscriptions. That lets drivers keep 100% of their completed trip earnings while helping us offer riders sensible prices for everyday journeys.
It is one practical choice behind a ride experience built to work well for everyone.
See how drivers benefit
Made for everyday movement
For all the places your day takes you.
Creuse fits around ordinary journeys, changing plans, and everything that needs doing between morning and home.
Everyday movement
Work, errands, appointments, and all the small journeys holding a busy day together.
Airport days
Get to or from the airport with your pickup, driver, vehicle, and journey details together in the app.
Rides home
Keep your journey details close when the day runs late and home is the only item left on the list.
Everything between
Markets, meetups, family visits, sudden plans, and destinations that need no grand category.
Safety throughout the journey
Wherever you are going, stay in the know.
Safety is not one button or one promise. It is clear information before pickup, visibility during the journey, and a useful route to support afterward.
Safety button available
Use the in-app safety options to reach available assistance and keep essential trip tools close.
Driver and vehicle details
Check the identifying information shown in the app before you enter the vehicle.
Support connected to the trip
Report an issue from the relevant journey so the support team has the information needed to help.
Rider FAQs
Helpful answers before your next ride.
What is Creuse?
Creuse is a ride-hailing app for everyday city journeys. Riders can request and follow trips in the app, while drivers use flexible platform access built around their working schedule.
How do I request a ride?
Download the Creuse app, create your account, enter your pickup and destination, review the available trip and fare details, and confirm your request.
Can I see the price before I request?
The app displays the available fare estimate before confirmation. Review the estimate and trip details before placing the request.
How do I identify my ride?
Match the driver and vehicle information in the app with the person and car at pickup. Do not enter a vehicle that does not match the details shown.
What should I do if something goes wrong?
Use the available safety options during an active trip. For a completed journey, open that trip in the app and select the support option that best matches the issue.
Why can Creuse offer more affordable rides?
Creuse charges drivers for subscription access instead of taking a percentage from every trip. This leaner model is designed to work better for both riders and drivers.
A better ride is a few taps away
Ready when your day is moving.
Download Creuse, set your destination, and keep the important journey details close from pickup to arrival.
Safety for riders
Your peace of mind travels too.
Creuse combines clear pickup information, visible journey details, practical safety tools, and support connected to the relevant trip.
Confirm before you enter
Match the driver and vehicle details in the app with the person and car waiting at pickup.
Keep the journey visible
Follow the active trip and share the available journey information with someone you trust.
Help linked to the trip
Use the in-app safety and support options so your report includes the journey context needed to help.
Before, during, and after
Support for every stage of the journey.
Before pickup
Review the driver, vehicle, pickup point, estimated fare, and available trip details.
During the ride
Keep the app available, follow the journey, and use the safety options if something feels wrong.
After arrival
Open the completed trip to report an issue, ask a question, or follow up with support.
Accessible mobility
A city should move for everyone.
Accessibility needs are different and are not always visible. Creuse is committed to clearer products, respectful communication, and practical assistance that preserves independence.
Ask before helping
Tell your driver what would help instead of leaving them to assume what you need.
Communicate directly
Your preferences should be discussed with you, not only with a companion travelling alongside you.
Respect personal equipment
Mobility aids and assistance equipment should never be moved or handled without permission.
Allow enough time
A little patience at pickup or drop-off can make the whole journey easier and more dignified.
Improving as we grow
Accessibility is product work, people work, and listening work.
We aim to make important information easier to understand and the journey easier to navigate. Feedback from riders with lived experience is essential to getting that work right.
Share accessibility feedbackOur Values
The values behind every Creuse journey.
These standards guide Creuse decisions and the experience we work to create for everyone using the platform.
Good faith
Use the platform honestly, keep commitments, and never exploit another person's trust.
Transparency
Prices, trip information, subscriptions, and important decisions should be understandable.
Respect
Treat every person with dignity regardless of identity, disability, destination, or role.
Safety
Follow the law, protect private information, and report serious concerns promptly.
Fairness
Make decisions that consider riders, drivers, and the long-term health of the platform together.
Accountability
Own mistakes, cooperate with legitimate reviews, and correct behaviour that falls short.
What this means for riders
A respectful ride works both ways.
Riders should receive clear trip information, respectful treatment, reasonable support, and pricing presented before confirmation whenever an estimate is available.
In return, riders are expected to provide accurate information, be ready at pickup, respect the driver and vehicle, and use Creuse lawfully.
